An evaluation of an existing CX program, focusing on its design, governance, tools, metrics, and outcomes to ensure it's scalable, measurable, and aligned to business goals.
Assess how your digital touchpoints reinforce—or dilute—your customer experience.
Compare how well you and your competitors are servicing the customers through mystery shopping
A focused audit of employee satisfaction, tools, processes, and culture—measured specifically in terms of how they enable or hinder customer experience delivery.